Returns & Refund Policy

This policy applies to Bytewise Solutions Ltd (trading as SwingDialed), referred to here as "we", "us" or "our". Nothing in this policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Your 14-day right to cancel

Because you are buying online, you have a legal right to cancel your order within 14 days without giving a reason. The cancellation period ends 14 days after the day you (or someone you nominate) receives the goods. To cancel, contact us at toby@byte-wise.uk before the 14 days are up. You then have a further 14 days to send the goods back to us.

We will refund the price you paid for the goods, along with the standard delivery cost of your original order, within 14 days of receiving the goods back (or evidence that you have sent them). For change-of-mind cancellations you are responsible for the cost of returning the goods, and we may reduce your refund if the goods show more handling than was necessary to check them. This 14-day cancellation right applies even to sale items.

Our 30-day returns policy

On top of your legal rights above, we offer a 30-day returns window. You have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it, unused, with any tags, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, contact us at toby@byte-wise.uk. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return may not be accepted. For change-of-mind returns outside the 14-day cancellation period, you are responsible for return postage.

Faulty, damaged or incorrect items

Please check your order as soon as it arrives and contact us straight away at toby@byte-wise.uk if the item is faulty, damaged, or not what you ordered, so that we can put it right. Under the Consumer Rights Act 2015, if goods are faulty you may be entitled to a repair, replacement or refund. We will cover the cost of return postage for faulty, damaged or incorrect items.

Exceptions and non-returnable items

Some items cannot be returned for change of mind, including perishable goods, custom or personalised products, and sealed hygiene or personal-care goods once they have been unsealed. We also cannot accept returns of hazardous materials or flammable liquids or gases. Gift cards are non-returnable.

These exceptions do not affect your rights if an item is faulty, and they do not remove any statutory cancellation right that applies to you by law. Please get in touch if you have any questions about a specific item.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.

Refunds

We will let you know once we have received and inspected your return, and whether the refund has been approved. If it is approved, you will be refunded to your original payment method within 10 business days. Please remember that it can take extra time for your bank or card provider to process and post the refund. If more than 15 business days have passed since we approved your return and you have not received it, please contact us at toby@byte-wise.uk.

Contact

Bytewise Solutions Ltd (trading as SwingDialed) Email: toby@byte-wise.uk Registered office: 50-54 Oswald Road, Scunthorpe, North Lincolnshire, DN15 7PQ, United Kingdom Company registration number: 15684935 VAT number: GB466881835 Phone: 01724 376125